The Opportunity

At RSL, we are committed to providing the best, most industry-relevant qualifications for tomorrow’s creative professionals. We are looking for a dedicated and organised Vocational Qualifications (VQ) Coordinator to join our team. In this role, you will work closely with schools and colleges that deliver our Level 1 to Level 5 vocational qualifications, providing ongoing support throughout the academic year.

You will be responsible for managing day-to-day administrative tasks, responding to customer queries, and ensuring that all documentation and records are accurately maintained. Additionally, you will support the Operations Manager in coordinating VQ processes to ensure timely and accurate certification during the summer period.

Key Duties & Responsibilities

• Support the Operations Manager in coordinating VQ processes, including assessment, moderation, quality assurance, and centre monitoring, ensuring smooth and efficient operations. Respond promptly and professionally to customer queries via email and telephone, adhering to service level agreements and maintaining a high standard of customer service.
• Directly responsible for performing essential administrative duties, such as monitoring and checking documentation, and maintaining tracking systems to ensure the information is up to date. Take the lead in monitoring important deadlines and providing support to ensure the timely completion of tasks, following up as necessary.
• Take the lead in monitoring the allocation of contractors for various VQ-related activities throughout the academic year, ensuring the
  finance tracker is regularly and accurately updated.
• Responsible for the processing and issuance of certificates, ensuring accuracy and timely delivery.
• Have an awareness of regulatory compliance and ensure adherence to relevant standards and guidelines in day-to-day operations.

General Duties & Responsibilities

• Work closely with the rest of the Customer Relations Team to ensure an efficient and customer-focused environment; monitoring KPIs and communication quality.
• To maintain courteous and professional relations with customers and stakeholders of RSL always treating them with care and consideration.
• To undertake any other duties as requested by line management which are commensurate with the role including project work and absence cover.
• To comply with the policies and procedures of the Company at all times.
• To undertake training as necessary in line with the development of the post.
• To participate fully in the performance management process and undertake Continuing Professional Development as required.
• To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• To ensure compliance with the Data Protection Act 2018 and other relevant legislation.

Requirements

• Strong IT and administrative skills.
• Excellent written and verbal communication skills.
• At least 1 year of experience in a professional administrative environment is essential.
• Previous experience working within an Awarding Organisation is desirable.

Person Specification

• A hardworking individual committed to the role, with a strong work ethic and a willingness to rise to challenges.
• Ability to show initiative and solve problems as they arise.
• Highly organised, with the ability to prioritise tasks effectively.
• Exceptional attention to detail and accuracy in all tasks.

RSL is an equal opportunity and Living Wage employer. We are committed to ensuring no applicant or employee is discriminated against on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. In line with the wide range and diversity of our product range, we particularly welcome applications from disabled candidates and those from the global majority as they are currently under-represented at head office.

To apply, please click the button below and fill out the application form! The closing date is the 28th of March 2025. RSL reserves the right to appoint before the closing date so early application is advised.