The Opportunity

At RSL, we are committed to providing the best, most industry relevant qualifications for tomorrow’s creative professionals. We are seeking a motivated and results-driven Business Development and Operations Manager to support the Head of Business Development and Operations in driving sales growth and enhancing customer relationships. This role combines strategic oversight with hands-on execution to strengthen customer engagement and achieve revenue targets.

Closing Date: 3rd Jan 2025
Salary: c£33 – £36,000

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Key Duties & Responsibilities

Sales and Business Development:

  • Develop and implement sales strategies to attract and retain customers, driving business growth.
  • Identify and pursue new market opportunities, fostering relationships with prospective clients.
  • Build and maintain a robust sales pipeline, setting and achieving key performance metrics.
  • Partner with the marketing team to create campaigns and resources that support sales objectives.

Customer Relationship Management:

  • Cultivate strong relationships with existing clients, ensuring high levels of satisfaction and loyalty.
  • Act as the primary point of contact for key accounts, addressing concerns and identifying opportunities for value-added services.
  • Establish processes to gather and analyse customer feedback, using insights to improve services and engagement..

Operational Excellence:

  • Assist in refining operational workflows to optimise efficiency and service delivery.
  • Collaborate with cross-functional teams, including marketing and product development, to align business goals with operations.
  • Support the Head of Business Development and Operations in managing project timelines and deliverables.

Team Collaboration and Leadership:

  • Work closely with sales and account executives to guide their efforts and ensure alignment with overall business strategy.
  • Contribute to training initiatives, equipping team members with the skills and resources to succeed.
  • Foster an environment of teamwork, accountability, and excellence.

Required Skills and Experience:

  • Proven experience in sales, business development, or customer relationship management.
  • Strong organisational and project management skills, with an eye for detail.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to analyse data, draw insights, and make informed decisions.
  • Collaborative mindset, with a proven ability to work cross-functionally.

General Duties and Responsibilities

  • To maintain confidentiality at all times and to comply with the Company policy on handling confidential/ sensitive data, thus ensuring security in the management and use of information.
  • To contribute to close working relationships with all personnel and to help to build an open and honest culture that facilitates learning, creativity and excellence.
  • To be courteous and professional to customers and stakeholders of RSL treating them with care and consideration at all times.
  • To undertake any other duties at the request of the line manager which are commensurate with the role including project work and absence cover.
  • To comply with the policies and procedures of the Company at all times.
  • To undertake training as necessary in line with development of the post.
  • To participate fully in the performance management process and undertake Continuing Professional Development as required.
  • To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
  • To ensure compliance with the Data Protection Act, 2018.

RSL is an equal opportunity and Living Wage employer. We are committed to ensuring no applicant or employee is discriminated against on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. In line with the wide range and diversity of our product range, we particularly welcome applications from disabled candidates and those from the global majority as they are currently under-represented at head office.

To apply, please send your CV and cover letter to careers@rslawards.com. The closing date is the 3rd of Jan. RSL reserves the right to appoint before the closing date so early application is advised.