Policies & Regulations

RSL's policies and regulations govern how we deal with our customers and centres so that we can ensure that everyone taking our qualifications has fair access to robust and quality assessment. Please click on the links below to access the relevant policy.

Concerns About Your Assessment?

We want you to be as satisfied as possible with your RSL experience, but we understand that sometimes things can go wrong. If it does, we want you to be able to approach us to let us know about the problem and ensure we can help you find the quickest and best way to resolve it.

We’ll conduct all investigations in a fair and reasonable manner, and ensure that all relevant information is considered without bias, considering what you tell us against the evidence we can gather from our side. We’ll deal with your enquiry as promptly as possible, politely and confidentially. We’ll give you an explanation or an apology where we’ve got things wrong, and let you know what action we propose. Equally, where we think that we’ve followed processes correctly, we’ll explain why.

If you’re not happy with our initial response, you’ll be able to progress to further stages where the matter can be looked at again, ultimately by someone external to RSL.

We charge fees for remarks and appeals, to cover our costs in carrying out these procedures, but these are fully refundable if your complaint, enquiry or appeal is upheld. We’ll use all enquiries and appeals, whether or not they are upheld, to gather useful data to help improve our service.

Our complaints, enquiries and appeals policy (Graded Examinations and Diplomas) can be downloaded below, explaining in more detail the process that you need to go through and the fees associated with each service offered. As outlined at Section 4.1 of the policy, the first step is to contact us via our complaints page or email appeals@rslawards.com or write to: Head of Operations (Exams), RSL Awards Ltd., Harlequin House, 7 High Street, Teddington, TW11 8EE, UK, setting out the nature of your concern.

If you want to bypass this step and apply directly for a formal clerical check, remark, investigation or appeal, you can do so by filling in this form (which can be downloaded below) and emailing it to appeals@rslawards.com

DocumentFile SizeTypeTotal Pages
RSL Awards Graded Exams and Diplomas Complaints, Enquiries & Appeals Policy240KBPDF8
RSL Awards Graded Exams and Diplomas Complaints, Enquiries & Appeals Application Form88KBDOCX3

Terms & Conditions and Exam Regulations

DocumentFile SizeTypeTotal Pages
Exam Regulations315KBPDF1
Exam Regulations (Welsh)337KBPDF1
Entry Terms and Conditions671KBPDF3
Online Shop Terms and Conditions1137KBPDF5
UK Graded Music Exams Date Change & Deferral Policy274KBPDF1
Professional Diplomas Terms & Conditions174KBPDF4
Terms & Conditions for Video Exams and Live Video Exams (Graded Exams)171KBPDF4
Refunds Policy193.5KBPDF1
Subtitles Guidance for Recorded Video Exams81KBPDF2

General Policies

(For VQ Policies, please see the VQ Policies table further down the page)
DocumentFile SizeTypeTotal Pages
Complaints Policy130KBPDF9 (Complaints related to graded exams and diplomas should be dealt with according to the ‘Complaints, Enquiries and Appeals Policy (Graded Examinations)' found at top of page)
Archiving and Benchmarking441KBPDF2
Customer Service Statement490KBPDF1
Equal Opportunities Policy444KBPDF2
Graded Exams Malpractice Policy890KBPDF4
Updated February 2023
Conflicts of Interest Policy213KBPDF8
Updated August 2019
Requirements for the Identification of Candidates266KBPDF1
Social Media Policy208KBPDF1
Updated November 2018
Websites and their Usage429KBPDF2
Whistle Blowing Policy391KBPDF1
Rockschool Recognition of Prior Learning Policy Jun 201876KBPDF (Updated Dec 2018)5
Reasonable Adjustments and Special Considerations Policy158.5KBPDF (Updated March 2021)14
Rockschool Interpreters & Translators Policy168KBPDF3


(For VQ Forms, please see the VQ Forms table further down the page)
DocumentFile SizeTypeTotal Pages
Certificate Replacement Form337KBPDF2
Photographic ID Form177KBPDF1
Rockschool Reasonable Adjustments Form209KBDOCX2
Special Considerations Form266KBPDF2
Interpreter Declaration Form44KBDOCX1
Diploma Extension Request Form157KBDOCX2

VQ Policies

All policy documents relating to RSL Vocational Qualifications.
DocumentFile SizeTypeTotal Pages
RSL VQ Complaints, Enquiries & Appeals Policy99KBPDF (Updated September 2022)
VQ Resit and Retake Policy227KBPDF (Updated Aug 2020)14
RSL VQ Non Standard Academic Year Guidance Policy330KBPDF (Updated Jan 2023)5
RSL VQ Registration and Certification Policy3.6MBPDF (Updated Aug 2020)17
RSL VQ Multi Site Centre and Satellite Site Guidance450KBPDF (Updated Aug 2020)9
RSL VQ Centre Withdrawal Policy19KBPDF (Updated Aug 2020)2
RSL VQ Reasonable Adjustments and Special Considerations Policy140KBPDF (Updated Dec 2022)5
RSL VQ Malpractice Policy32KBPDF (Updated Feb 2023)5
Sanctions Policy114KBPDF (Updated Feb 2023)6

VQ Forms

All forms relating to RSL Vocational Qualifications.
DocumentFile SizeTypePages
RSL VQ Complaints, Enquiries & Appeals Application Form113.6KBDOCX (Updated September 2022)2
VQ Change of Address Request Form3MBDOCX (Updated August 2020)1
VQ Merger Confirmation Form3MBDOCX (Updated August 2020)2
VQ Change to Registration Confirmation Form3MBDOCX (Updated August 2020)2
VQ Certificate Replacement Application Form - Centre ApplicationDOCX (Updated August 2020)
VQ Certificate Replacement Application Form - Learner ApplicationDOCX (Updated August 2020)
RSL VQ Retake Application Form62KBXLS (Updated August 2020)
VQ Resit Form750KBPDF (Updated August 2020)
RSL VQ Partial Achievement / Unit Certification Application Form76KBDOCX (Updated August 2020)2
RSL VQ Addition of a Satellite Site Application Form48KBDOCX (Updated August 2020)5
RSL VQ Application for Late Registration Form4.2MBDOCX (Updated August 2020)2
RSL VQ Centre Approval Withdrawal Form68KBDOCX (Updated August 2020)1
RSL VQ Legal Name Change Form – Centre Application3MBDOCX (Updated August 2020)2
RSL VQ Legal Name Change Form – Learner Application3MBDOCX (Updated August 2020)2
RSL VQ Non Standard Academic Year Guidance Form183KBPDF (Updated January 2023)2
Evidence of Reasonable Adjustment for Vocational Qualifications48.7KBPDF (Updated August 2020)2
Application for Special Consideration for Vocational Qualifications51KBPDF (Updated December 2022)2
Change to Centre Name Application Form169KBPDF (Updated August 2020)1
RSL VQ Learner Transfer Form231KBDOCX (Updated August 2020)2
RSL VQ Additional Qualifications Application Form59KBDOCX (Updated May 2021)6

Can’t Find What You’re Looking for?

If it’s regulations you’re after then check the regulations section of our website. Alternatively, if you’re looking for other policy-related information that doesn’t appear on this page we advise you to search our website or contact us and we’ll do our best to assist you.

Further Information

Contact us