Policies & Regulations

RSL’s policies and regulations govern how we deal with our customers and centres so that we can ensure that everyone taking our qualifications has fair access to robust and quality assessment. Please click on the links below to access the relevant policy.

Concerns About Your Assessment?

DocumentFile SizeTypeTotal Pages
Complaints Policy522KBPDF3
Graded Music Exams Appeals Policy834KBPDF4
Updated February 2018
RSL Appeals Policy Vocational Qualifications99KBPDFUpdated November 2018
Music Production and Popular Music Theory Appeals Policy809KBPDF4
Updated February 2018

Terms & Conditions and Exam Regulations

DocumentFile SizeTypeTotal Pages
Exam Regulations315KBPDF1
Exam Regulations (Welsh)337KBPDF1
Entry Terms and Conditions671KBPDF3
Online Shop Terms and Conditions1137KBPDF5

General Policies

DocumentFile SizeTypeTotal Pages
Archiving and Benchmarking441KBPDF2
Customer Service Statement490KBPDF1
Equal Opportunities Policy444KBPDF2
Malpractice Policy890KBPDF4
Updated February 2018
Reasonable Adjustments and Special Considerations Policy140KBPDF11
Updated November 2018
Requirements for the Identification of Candidates266KBPDF1
Sanctions Policy525KBPDF1
Social Media Policy208KBPDF1
Updated November 2018
Websites and their Usage429KBPDF2
Whistle Blowing Policy391KBPDF1
Rockschool Recognition of Prior Learning Policy Jun 201876KBPDF5
VQ Retake Policy383KBPDF2
VQ Resit Policy227KBPDF2
VQ FAQs for DfE Retake Window806KBPDF4
Diploma Appeals947KBPDF4


DocumentFile SizeTypeTotal Pages
Appeals Form218KBPDF1
Certificate Replacement Form337KBPDF2
Photographic ID Form177KBPDF1
Rockschool Reasonable Adjustments Form209KBDOCX2
Special Considerations Form266KBPDF2
VQ Retake Registration Form64KBXLSX1
VQ Addition of a Satellite Centre Confirmation Form3MBDOCX2
VQ Change of Address Request Form3MBDOCX1
VQ Merger Confirmation Form3MBDOCX2
VQ Resit Registration Form64KBXLSX1
VQ Change to Registration Confirmation Form3MBDOCX2
Updated November 2018
Vocational Qualifications Special ConsiderationsPDF Updated 29 May 2018
Certificate Replacement Application Form - Centre ApplicationDOCXAdded October 2018
Certificate Replacement Application Form - Learner ApplicationDOCXAdded October 2018

Can’t Find What You’re Looking for?

If it’s regulations you’re after then check the regulations section of our website. Alternatively, if you’re looking for other policy-related information that doesn’t appear on this page we advise you to search our website or contact us and we’ll do our best to assist you.

Further Information

Contact us